Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We offer Registered Post through Australia Post for all orders.

  • Orders are shipped Monday to Friday only – we do not dispatch on weekends or public holidays.

  • Processing time: Please allow up to 72 hours for your order to be prepared for dispatch.

  • Once processed, your order ships from our warehouse in Sydney, New South Wales.

  • Delivery times vary depending on your location, typically Metro City areas 3+ business days.

    Regional areas may take up to 5+ business days after dispatch.

You’ll receive a tracking number as soon as your order is on its way, so you can follow its journey.

If you have any questions, our friendly customer support team is here to help

How Long Will it Take To Get My Package?

Delivery times vary depending on your location.

Metro City areas typically 3+ business days.

Regional areas may take up to 5+ business days.

How Do I Track My Order?

Tracking your order is easy, we recommend downloading the Australia Post App to track packages.

Do I Need A Account To Place Order?

You do not require an accunt to place an order. You may sign up for an account to follow all our latest news and access functions to search for previous orders.

Quick FAQ

We offer Registered Post through Australia Post for all orders.

  • Orders are shipped Monday to Friday only – we do not dispatch on weekends or public holidays.

Delivery times vary depending on your location.

Metro City areas typically 3+ business days.

Regional areas may take up to 5+ business days.

Tracking your order is easy, we recommend downloading the Australia Post App to track packages..

Please contact us via email if you wish to make changes or cancel your order. Email – [email protected]

You are not required to have an account to place an order however having an account you are able to login to check the progress of your order in addition view orders already placed, download invoices and re-order.