This return policy is an extract from the South West Mobility Terms. Please visit our Terms page to view full terms and conditions.
5. Return of Goods for Credit, Refund or Exchange
5.1 Seller is under no obligation to accept a return of goods ordered by the Customer due to a customer ordering error, no longer required, sizing error, unsuitability or surplus to requirements etc. No attempt should be made to return goods without prior authorisation. The Seller will not accept any responsibility for unsolicited returns.
5.2 Where goods are accepted (for exchange at the seller’s discretion) they must be delivered at the buyer’s expense into the seller’s store or warehouse in original condition and packaging.
If the returned items do not meet a re sable standard the Buyer will forfeit the item. Returned products are the buyer’s responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
5.3 The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 20% of the invoice priced or $80, whichever is higher, and levied at the seller’s absolute discretion.
5.4 Any refunds (at the sellers discretion) will be refunded in the form of the original payment method used by the buyer.
Located in section 5 of the terms.